Privacy policy

Privacy framework

This policy follows the Australian Privacy Principles (APPs) as a framework for this website. We handle personal information in line with the Privacy Act 1988 (Cth) and the APPs where they apply.

What we collect

If you email us, we receive your email address, message and any contact details, order or product information, and attachments you choose to send. The hosting service may process technical request information such as IP address, requested page, browser details and time of access to serve and secure the website. This site has no contact submission form or active membership sign-up.

Why we use it

We use enquiries to respond, assist with products or stockists, handle feedback and product safety matters, and meet legal obligations. Access to correspondence is limited to people who need it for these purposes.

Service providers and overseas processing

Hosting and email providers may handle information to provide their services. Information may be processed outside Australia depending on provider arrangements. Contact us for details relevant to your enquiry. We may also disclose information where required or permitted by law.

Cookies, browser storage and analytics

This website does not set tracking cookies or use audience analytics. It uses browser storage on your device to remember your language selection. You can clear this preference in your browser’s site settings. Technical hosting logs are separate from audience analytics.

Security and retention

We use reasonable safeguards to protect information. We retain correspondence for as long as reasonably needed for the purpose or a legal requirement, then take reasonable steps to delete or de-identify it.

Access, correction and complaints

Email [email protected] to request access to or correction of personal information, or to make a privacy complaint. We may ask for information to verify your identity. We will review the issue and respond within a reasonable time. If it remains unresolved, you can contact the Office of the Australian Information Commissioner (OAIC).